Terms and conditions

TERMS AND CONDITIONS OF USE

1. ACCEPTANCEBy accessing or using our services, you agree to be bound by these Terms and Conditions ("Agreement"). If you do not accept the terms and conditions set forth below, please refrain from using our website.

2. AGE RESTRICTIONSYou must be at least 18 years of age to use our services. Minors are prohibited from playing games or wagering on events through our site.

3. RESPONSIBLE GAMBLING POLICYWe encourage responsible gaming practices and provide tools for you to manage your play, including deposit limits, session reminders, cooling-off periods, self-exclusion, reality checks, and voluntary loss limits. You agree to use these resources responsibly.

4. ACCOUNT LIMITATIONSOnly one account per player is permitted. We reserve the right to close or suspend accounts at our discretion.

5. DEPOSIT AND WITHDRAWAL TERMS

• Minimum deposit: $10.
• Maximum daily deposit limit by default is $5,000; however, this may be increased in your Responsible Gaming settings.
• Withdrawal methods and minimum/maximum limits vary depending on your VIP tier status.
• No fees are charged for deposits.

6. PROMOTIONS AND BONUS TERMS

• All bonuses have a 25-35 times wagering requirement on bonus funds received, except for Free Spins which require a 40 times wagering requirement.
• Bonus validity: 5-30 days from crediting; free spins valid within 7-14 days.
• Terms of promotions and offers are as outlined in our promotional pages or communicated to you via email.

7. LICENSE AND OPERATIONOur services operate under the Curaçao eGaming license (8048/JAZ). We comply with all applicable laws and regulations, including those regarding online gaming.

8. SECURITY POLICY

• Our website uses industry-standard encryption methods, including HTTPS with TLS 1.2+/1.3.
• HSTS is enabled on our site to ensure secure connections are always used.
• Regular audits of our Random Number Generator (RNG) systems and processes are conducted by independent third-party auditors.

9. CUSTOMER SUPPORT

• Our support team is available 24/7 via live chat, email, or through our help center.
• We strive for an initial response time within 15 minutes for live chat queries and 24-48 hours for emails.

10. IP ADDRESS BLOCKING AND GEO-BLOCKINGWe reserve the right to restrict access from specific countries, regions, or areas, including but not limited to those subject to geo-blocking where required by local law.

11. TERMINATION OF ACCOUNTS

• We may terminate your account at any time and without cause.
• Upon termination of your account for non-compliance with these Terms and Conditions or misuse of our services, we reserve the right to withhold any payments due to you up until the point of termination.

12. CHANGES TO TERMS AND CONDITIONSWe reserve the right to modify or change these Terms and Conditions at any time without prior notice. Your continued use of our site will constitute your acceptance of such changes.

13. GOVERNING LAWThese Terms and Conditions are governed by, and construed in accordance with, the laws of Curaçao (excluding choice of law principles) and shall be subject to the exclusive jurisdiction of the courts of Curaçao.

By using our website, you acknowledge that you have read and agree to these Terms and Conditions.